This page provides frequently asked questions about Marine House Aharen’s day trip plans.
Frequently Asked Questions About Day Trip Plans
- Does the day trip plan include ferry fare from Naha to Tokashiki Island?
-
No. Ferry or high-speed ferry tickets between Naha and Tokashiki Island are not included in the day trip plan.
During the summer season (especially from April to October), boats can be very crowded. Please book your ferry tickets first before reserving the day trip plan.Information about boat types, fares, and boarding procedures on the day is explained on the page below.
- What languages are supported for day trip plans?
-
We mainly provide support in Japanese and English.
During the summer season (April to November), Chinese language support may be available. However, depending on staff schedules, the number of reservations, and holidays, Chinese support may not be available on some days.
- Where is the meeting point and how does the shuttle bus work?
-
The meeting point is the Tokashiki Port parking area.
After arriving at Tokashiki Port by ferry or high-speed ferry from Naha, a shuttle bus with the sign “Marine House Aharen” will be waiting in the port terminal parking area.The shuttle bus departs approximately 10 minutes after the boat arrives.
Please proceed to the parking area promptly after arrival to avoid missing the bus.The shuttle bus destination depends on the plan you booked.
Aharen Beach shop: Blue shuttle bus
Tokashiku Beach shop: Yellow shuttle busWhen boarding, the driver or staff will confirm the reservation name.
Please have your confirmation email ready to show. - How can I check availability and make a reservation?
-
Reservations for day trip plans are accepted online only.
Availability and prices can be checked on each tour’s reservation page.
We do not accept reservations by phone or social media. - What payment methods are accepted?
-
Payments can be made by credit card or AliPay when booking online.
- I cannot complete my reservation due to a credit card error.
-
Some credit cards that do not support identity authentication services may not be accepted.
Please try using a different credit card. Details are explained on the page below. - What are the criteria for tour cancellation?
-
• If boats to Tokashiki Island are canceled
• If staff determine on site that conditions such as high waves are unsafeFor safety reasons, the tour may be canceled.
If the tour is canceled, a notification email will be sent to your registered email address by 8:30 a.m. on the day of the tour.* The tour will normally operate even in light rain.
- How do refunds work?
-
If the tour is canceled or you cancel your reservation, a refund will be processed to the credit card used for payment. The refund usually takes 1 to 10 days to appear on your credit card statement.
If you have not received the refund after 10 days, please contact us.
Cancellation fees are listed on each reservation page, so please check them at the time of booking.
Frequently Asked Questions About Activities
- What is the age range for snorkeling?
-
The eligible age range is 6 to 65 years old. This is determined by the regulations of the instructor’s training organization and insurance coverage conditions.
- I am not a strong swimmer. Can I still join snorkeling?
-
Yes, you can.
At Marine House Aharen, our staff support guests by holding a large orange float (board) during snorkeling, allowing even non-confident swimmers to participate safely.You can move while holding the float, so you can enjoy snorkeling comfortably without overexertion.
- Is there an underwater photography service during snorkeling?
-
Yes. Our staff use a GoPro to record the entire tour free of charge.
- This is not a dedicated personal photographer service.
- Photo and video data is usually uploaded to our official website within 2 to 3 days.
- Can I join snorkeling if I wear glasses or have poor eyesight?
-
Yes, you can participate.
You cannot wear regular glasses with an underwater mask, but prescription snorkeling masks are available.However, prescription masks are not custom-made for each individual’s eyesight.
For a more comfortable experience, we recommend using disposable contact lenses.We provide prescription masks from 200 to 700, in increments of 100.
If your eyesight is 200 or lower, you may be able to use a standard (non-prescription) mask. - Can I take photos with my own smartphone during snorkeling?
-
You may bring your smartphone on the boat or during snorkeling, but you are responsible for managing it yourself. As it will be used around seawater, a waterproof case is required.
Waterproof cases are also sold at our shop. However, we cannot take responsibility for loss, damage, or water leakage, so please understand in advance.